Last updated: 2 May 2026 · Governs all use of our website and services.
These Terms of Service ("Terms") govern your use of the MasterKey IT AI website at getaiandi.com and any consulting, build, or subscription services we provide ("Services"). By using the website or engaging us, you accept these Terms. If you don't accept them, don't use the website or engage us.
"MasterKey IT AI", "we", "us", or "our" refers to the operator of getaiandi.com — a trading name of MasterKey IT, based in Melbourne, Victoria, Australia. ABN 87 274 343 489. Contact: hello@getaiandi.com.
We provide AI consulting, audit, and software-build services for Australian businesses. Specific scope, deliverables, timelines, and fees for any engagement are governed by a separate written Statement of Work ("SOW") or service agreement, which prevails over these Terms in the event of conflict on engagement-specific matters.
You must be at least 18 years old and authorised to bind your business to enter into engagements with us. By engaging us, you confirm you have authority to do so on behalf of any business you represent.
Fees are quoted in Australian Dollars (AUD), exclusive of GST unless stated otherwise. Audit fees are payable in advance. Build engagement fees are payable per the SOW (typically 50% on commencement, 50% on delivery). Subscription fees (e.g. Aiandi OS) are payable monthly in advance. Late-payment interest may accrue at 5% above the RBA cash rate.
Audit refund: If during a paid Audit we determine in good faith that we cannot deliver useful recommendations, we will refund the audit fee.
Build engagements: Refunds are governed by the SOW. Work delivered to milestones is non-refundable.
Subscriptions: Cancellable at any time. Pro-rata refunds are not provided for partial months.
You agree to:
Pre-existing IP: Each party retains ownership of intellectual property they brought to the engagement.
Deliverables: Subject to full payment, custom code we develop specifically for you in a Build engagement is licensed to you on a perpetual, non-exclusive basis for use within your business.
Our methods, frameworks, and platform: We retain all rights in our underlying tools, methodologies, prompt libraries, and the Aiandi OS platform. Subscription clients receive a non-exclusive licence to use Aiandi OS during their subscription.
Client data: You retain all rights in your business data. We process it only as needed to deliver the Services.
Each party agrees to keep the other's confidential information in confidence and not disclose it to third parties except as required by law or to fulfil the engagement. This obligation survives termination of any engagement.
You acknowledge and agree that:
You must not use our website, services, or any tool we build for you to:
Except as expressly stated in a SOW or required by law, the Services and any output are provided "as is". We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) where it would be unlawful to do so. To the extent permitted, our liability for breach of any non-excludable consumer guarantee is limited to (at our option): supplying the services again, or paying the cost of having them supplied again.
To the maximum extent permitted by law, our total aggregate liability under or in connection with these Terms or any engagement is limited to the fees paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim.
We are not liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profit, revenue, business, anticipated savings, data, or goodwill — whether arising from breach of contract, negligence, or otherwise — even if we were advised of the possibility of such damages.
You agree to indemnify us against all losses, costs, and expenses (including reasonable legal fees) arising from your breach of these Terms, your unlawful use of the Services, or any third-party claim resulting from data or content you provided.
Neither party is liable for delay or failure to perform caused by events beyond their reasonable control, including natural disasters, pandemics, internet outages, third-party service failures (including AI provider outages), or government actions.
Either party may terminate an engagement under the terms of the relevant SOW or, for subscriptions, by giving notice consistent with the subscription terms (typically end-of-billing-cycle). On termination, you remain liable for fees due for work performed up to termination, and confidentiality obligations survive.
Our handling of personal information is governed by our Privacy Policy, which forms part of these Terms.
We may update these Terms from time to time. Material changes affecting active engagements will be notified directly. Continued use of the Services after changes means you accept the updated Terms.
These Terms are governed by the laws of Victoria, Australia. The parties submit to the exclusive jurisdiction of the courts of Victoria and Commonwealth courts having jurisdiction in Victoria.
If any provision of these Terms is held invalid or unenforceable, the remainder continues in full force. These Terms (together with any executed SOW and our Privacy Policy) constitute the entire agreement between us, superseding any prior representations or understandings.
Questions about these Terms? hello@getaiandi.com