Customers don't churn suddenly. They go quiet, then cool, then disappear. By the time they email 'we're going in a different direction,' they were gone three months ago. This catches it while you can still save it.
Most SMB businesses lose 10-20% of their revenue to churn every year and have no idea it's coming until it's too late. The signals are there — declining orders, unanswered emails, support ticket spikes — but they're scattered across systems no one watches. By the time someone notices, the relationship is already over.
We connect to your CRM, support system, billing, and product analytics if you have it. Builds a real-time health score per customer. Watches for signal shifts: ordering patterns, response times, sentiment in support tickets, login frequency. Customers entering the danger zone surface in your morning brief — with a suggested rescue play.
Wires into your CRM, support, billing, and product analytics. We work with what you already have.
Every customer gets a health score, updated daily. Plain-English reason. No black boxes.
Pattern shifts get caught early — declining frequency, longer response gaps, sentiment drops in tickets.
Customers entering risk surface in your brief with a tailored save-play — call them, send a feature, offer a check-in.
Build time: 3-4 weeks · Includes audit, build, training, 30 days of post-launch support
Start with a 30-min callThirty minutes. No commitment. We'll know within twenty whether it's the right fit for your business — and we'll tell you, either way.
Book the call